Services

Sales Tax

There will be no sales tax added to any orders. 2Cute Lingerie will incur any sales taxes, if applicable.

Shipping and Handling Fees

Shipping to the USA & Canada

2Cute Lingerie offers FREE shipping via U.S. Priority Mail for delivery of all its clothing on orders with a minimum of $60.00 to U.S. and Canada.
There is a shipping fee of $5.00 on orders below $60.00.

Footwear
There is a shipping & handling fee of $15.00 on shoe orders shipped inside the USA and an additional fee of $10.00 for each pair of shoes ordered.
There is a shipping & handling fee of $20.00 on shoe orders shipped to Canada and an additional fee of $10.00 for each pair of shoes ordered.

Shipping Outside USA & Canada

There is a shipping & handling fee of $12.00 for lingerie orders shipped outside the USA and Canada.
A $12.00 shipping fee will be charged for orders that are placed outside the USA for Lingerie.

Footwear
There is a shipping & handling fee of $20.00 for shoe orders shipped outside of the USA and Canada and an additional fee of $10.00 for each pair of shoes ordered.

We use UPS, FedEx, and USPS to provide the best service possible.

Our 14-Day Return Policy

2Cute Lingerie values your satisfaction. If you are no satisfied with your purchase, simply return your items for a refund or exchange. A refund will be issued less a 30% restocking fee. Returned items must be in their original condition with tags and sanitary protection intact (NO EXCEPTIONS). We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges. Clearance items may only be exchanged. Items received after the return period or in a condition that is not compliant with our return policy will be shipped back at the customers expense.

Custom made items, including dresses, are non-refundable or exchangeable. Returns of custom order items will not be accepted and will be returned to the purchaser.

Halloween Costumes are non-refundable or exchangeable after October 15th of the year purchased.. Returns of costumes with a smell of smoke, body odor, or are without original packaging will not be accepted and will be returned to the purchaser.

International exchanges are subject to additional shipping charges

Final Sales

Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered cannot be taken back. As lingerie is delicate by nature, we offer no warranty once the tags are removed. All sales are final on the following items: panties, thongs, mens boxers, thongs, hosiery (NO EXCEPTIONS)

Procedure for Returns and Exchanges

Click here for the Return/Exchange Request Form. Please include a printed copy of the form with the item(s) you are returning/exchanging. Use the original, or similar, box. We strongly recommend insuring your return package, as we cannot be held liable for lost packages. All refunds are issued in the original form of payment. Refunds are issued within 30 days receipt of the original merchandise. A confirmation e-mail will be sent to you once the refund has been processed. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable. For an exchange, list the size, style and designer of the item you would like to receive in exchange.
PLEASE NOTE: Exchanges are dependent on current stock availability. In the event the item you requested for an exchange is backordered, we will notify you of the possible delay. We will also contact you if the item has been discontinued and we are not able to fulfill your request. Shipping charges are non-refundable and exchanges are subject to a 30% restocking fee.

Please return merchandise to the following address:

2Cute Lingerie is sensitive to your concerns about how your information is used and shared. We understand that your right to privacy is of the utmost importance. To that end, we are committed to the protection of your personal information. Any information we collect from you is used only to respond to or fulfill your requests and enhance your 2Cute Lingerie experience. Our privacy policy appears below in detail. Please note by visiting 2cutelingerie.com, you are accepting the practices described in this Privacy Policy.

What information do we collect from you?
The information we collect from you enables us to continually improve your 2Cute Lingerie experience. The types of information we collect from you are information from you. We receive and securely store the information you provide when you:

• * sign up to our newsletter,
• * enter our competitions, and/or
• * contact us.

In each of these situations, we require certain information to enable us to respond to your request. This information is highlighted as required when you submit your request.

System information:
In some instances, we receive and securely store information when you visit our website. Typically, the information is gathered using "cookies" and the interaction between your browser and our website. It is important that you also understand that the websites that you visit by clicking on one of our links, may also receive and store information when you visit their websites.

Email information:
To assist us to update you with current and relevant information, we may receive a message to confirm you have opened our emails. This only occurs when your email program allows us to receive these messages.

Information from our partners:
From time to time, we may receive information from our partners. This information is used to improve your 2Cute Lingerie experience.

What About Cookies?
We use cookies (a small piece of text placed on your hard drive) so that you may browse our shop and purchase goods. Our cookies only contain a unique number and a time stamp. The cookie is valid only for a short period. Other websites with links to or from our website may also use cookies to collect additional information about you. We are not responsible for the policies of these websites and you may wish to acquaint yourself with the privacy policies of these websites.

Who do we share your information with?
We do not sell, trade or rent user information to anyone.

We enjoy hearing from you so if you have any questions or concerns about our use of your information, please contact us via email at privacy@2cutelingerie.com.

2 Cute Lingerie is constantly adding new clothing to our site and expanding the content and features of our site. We greatly appreciate all of your comments and suggestions. Please email us at contact@2cutelingerie.com with your feedback.

Q: How do I know my order has been placed?
A: Once your order has been placed you will receive an order confirmation by email.

Q: How can I check the status of my order?
A: 2 Cute Lingerie reports your order's shipping tracking number, and you are able to follow it here.

* Please allow us 1-2 full business day to process the order, and our warehouse time to package your items and get the appropriate shipping method's tracking number. You will need your Order Number emailed to you in your order confirmation and email to log in to view this information. If after 2 days you still need help with your order; feel free to email us at contact@2cutelingerie.com with your name and Order Number, which can be found on the confirmation email that you received at the time the order was placed.

Q: Do you offer a printed catalog?
A: Due to our constantly changing selections, and in order to bring our customers the lowest possible prices, we do not offer a printed catalog.

Q: Why do some of the colors look strange?
A: Every computer screen depicts colors differently. The 2 Cute Lingerie website administrator has made every effort to make the colors of the clothing on screen depict its true color. In the event your computer interprets the colors differently (then the actual colors) a written description of the colors are situated alongside each item.

Leather

• Store your leather garment in a well ventilated area out of the garment bag
• Allow a wet or damp garment to air dry away from any heat source
• Remove small stains as soon as possible with a cleaner like saddle soap
• Polish with a good quality leather polish
• Use professional dry cleaners for more serious stains

Vinyl

• It is recommended that Vinyl garments be stored in a garment bag away from other clothing
• Hand wash in warm water with a small amount of liquid detergent
• Wash both the inside and outside of the garment, rinse thoroughly in cool water
• Hang to dry inside out then turn to let Vinyl side dry
• Polishing can be done with small amounts of silicone spray
• Different colors of Vinyl should be washed and stored separately as dark colors can bleed onto lighter ones.